Jira not processing emails

Question

Our Jira stopped processing emails for a number of hours. This has now been solved and is processing new emails, but it is not processing the emails we received while it wasn't working.

I've tried read/unread and moving the email into 1 inbox and back into the main one, but it just isn't processing them.

What an I do?

Nikola Perisic · Answer

Well in that case, you should write to Atlassian to take a look when this email was on the supression list, since they have access to these logs.

Terry Dance · Answer

No I dont think thats it.

No config has changed in our Jira. Lets say Jira stopped processing emails from the inbox at 10am, and this was fixed at 1pm. Jira is processing new emails, but theres 3 hours worth of emails Jira is ignoring.

How do I force Jira to pick these emails up.

Nikola Perisic · Answer

I believe this is something you are looking for: https://confluence.atlassian.com/jirakb/emails-are-not-processed-into-comments-or-new-requests-in-a-jira-service-management-project-1209869276.html