How to forward mail to collaborators

Alain Gagne

Hallo,
I have the following problem regarding projects: I have set the coordinator, collaborators and email relating to the project.
When a ticket is opened, only the coordinator receives the notification via email. How can I ensure that the notification is also sent to the collaborators?
Thank you

RMahajan-Empyra

Hi @Alain Gagne 

 

Check the following things:

 

Notification Scheme:

1] Navigate to Project Settings:

 

Go to your Jira Service Management project.

 

Click on "Project settings" (gear icon) and select "Issues" from the dropdown.

 

2] Access Notification Schemes:

 

In the "Issues" settings, find and click on "Notification schemes."

 

3] Edit the Notification Scheme:

 

Locate the notification scheme associated with your project and click on its name to edit it.

 

4] Review Notification Events:

 

Look for the "Issue Created" event (or any other events you want to trigger notifications for).

 

Check the notification scheme to see which users or groups are set to receive notifications for the "Issue Created" event.

 

5] Add Collaborators:

 

If your collaborators are not listed in the notification scheme, add them to the appropriate events.

 

2. Permissions:

Navigate to Project Settings:

 

Go to your Jira Service Management project.

 

Click on "Project settings" (gear icon) and select "Permissions" from the dropdown.

 

Check Browse Project Permission:

 

Ensure that collaborators have the "Browse Project" permission. Without this permission, they won't be able to see issues and won't receive notifications.

 

3. Collaborator's Watcher Status:

Ask Collaborators to Watch the Project:

 

Collaborators can manually watch "the project or specific issues tο receive notifications.

 

In the issue view, they can click οn thе “More” button and choose “Watch” tο receive nοtifications fοr that issue.

 

4.Review Global Mail Notification Settings:

1.Navigate tο Jira Settings:

Clicκ οn thе Jira settings (gear icon) in thе top right corner and select “Issues.”

 

2.Access Notification Settings:

Under "Notification," check the global email settings tο ensure they allow users to receive email notifications.

 

Hope it will help!

 

Regards,

RMahajan