Send automated email to customer email account when a Support Ticket is created.

Ray_baughz

Is it possible to send an email to a specific email account when a customer from the same domain creates a support ticket?  

For example...

1. Customer bob@abc.com creates a support ticket.
2. When the ticket is submitted by bob@abc.com an email should be sent to support@abc.com as well as bob@abc.com

This flow would only work for abc.com domain users.

 

Luiz Ricardo Pereira da Silva_722m6l

Hello @Ray ,
It is possible through Automation for Jira.
Using the Variable action, create a variable containing the Reporter's E-mail:

{{issue.reporter.emailAddress}}

Create another variable that will store the Domain:

@{{reporter.substringAfterLast("@)}}


Create a Condition that compares the Domain variable with the specific Domain:



Use the Send E-mail action to send an E-mail to the reporter if necessary and in the "CC" copy add the specific E-mail:

It will look something similar to this:



Hope I helped you!