When a user is removed, their personal data remains visible

Support User_cpa9ep

I'm facing some unexpected behavior on Confluence Cloud after deleted a user

Steps

- Go to `Administrations` -> `Confluence` -> `Manage Users`
- Click on a user
- Click `...` then click `Remove User`

Expected Behavior
- The user is removed from the list of users (both active and inactive)
- The user's personal data is removed, and the user's name is replaced with `Former User`

Actual Behavior
- The user is removed from the list of users (both active and inactive)
- The user's profile picture and name remain.
- The user's name now has "Unlicensed" next to it but the user doesn't exist. An error appears when hovering over their profile picture

- Clicking on the user's name takes you to a page that does not exist

It has been two months since the user was removed
I need the user's name and profile picture to be removed for privacy reasons
How do I make that happen?

Thank you!

Brant Schroeder

@Support User Welcome to the Atlassian community

I am making the assumption that you are using Atlassian to manage accounts.  If you are you can delete the account at the organization level.  This will remove their name in Confluence.  Here is a link to KB to help you out.  https://support.atlassian.com/user-management/docs/delete-a-managed-account/