Can't Remove a Field From the Customer Portal View

Question

There is a custom field we used to use in our requests. It has been removed, but it was brought to my attention today that it is still appearing in the customer portal view of requests. This field is not visible in the request form or in the issue after the request has been submitted. It is ONLY visible in the customer portal view. How can I remove this so that customers are no longer seeing, and being confused by, this unused field?

John Funk · Answer

One option would be to create a new custom field and not place it on any screens or forms. Then use automation to create a rule to move the data from the current field to the new field for historical purposes. Then delete the old field.

Kai Becker · Answer

Thanks for the update. That sounds strange and not how it should be.

If the field has been removed from all the screens, I would recommend raising a request.
Maybe the support team can check the system data and logs.

Chris Yarbrough_ysu4ny · Answer

We want to keep the historical data, so deleting the field or clearing it out isn't a viable option.