HR team to see Hr ticket

Question

Hello!

I am looking for a solution of this problem we are facing.

A member of the HR teams creates an Onboarding ticket, but the rest can not see it so sometimes it comes twice or even more. 
Is any action I can take to allow a group to see the same tickets? (as customers)

Thank you in advance :)

Mikael Sandberg · Answer

Hey @Tomas Fernandez, not sure if you have seen the latest What's New in Jira Service Management but you are now able to restrict request type to specific users and groups.

Caity Belta · Answer

Hi @Tomas Fernandez !

First of all, glad you got an answer to your question here!

I just came across your post. I'm working with Atlassian JSM Product Managers. We recently created an HR Professionals community group. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers and product managers can talk about how they are using (or wish they could be using) Atlassian Products for HR applications. If that sounds interesting, check it out & join! Thanks! Caity

Tomas Fernandez_k9ji2a · Answer

With automations worked. Thanks.