Unable to move tasks from one project to another

Question

When I attempt to move an issue (task) from one TMP to another, it fails on step 1 of 2, saying that I have a problem, specifically with "Task issues may have different field settings than your source project".  It is asking that I re-map or retain.  Neither option allows me to migrate the task.  I set both projects up the exact same and even created a test project, with no luck.  I have custom fields for both projects, but they were created the same.  I have the correct permissions as I am an admin on both projects.  Any help would be much appreciated.

Nic Brough -Adaptavist- · Answer

Yes, those are the global fields I mentioned.

They are not the TMP-local fields you have already got.  You will need to move the data from the TMP-local fields into global ones.

Eli Seeley · Answer

There appears to be a way to add global context.

To add global context:

Select > Issues > Fields > Custom fields.

Find the custom field you want to configure, select > Contexts and default value.

Select Edit context. Alternatively, you can add a new context.

Go to Choose applicable issue types and select Any issue type.

Go to Choose applicable context and select Global context.

Select Modify.

support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-field-context/

Eli Seeley · Answer

Thanks Nic!

This pieces seems to discuss custom fields with global context (https://confluence.atlassian.com/adminjiraserver/custom-fields-with-global-contexts-956713282.html), but it appears to be for data center vs. cloud.  Would the version make a difference in the ability create fields that would enable passing tasks between projects?