Unable to Display Personal Email in "Reported By" Field

Question

Hi,

Our Jira ticket is integrated with marker.io for reporting bug/feature tickets.

Attached are two images; the red one displays an issue where all member tickets reported by the team email, such as ensony@ peplink.com, are shown as diteam@ peplink.com.However, when I use a personal non-office email like yeungsinpok@ gmail.com, it displays correctly.

Why is this happening? I want the ticket to show the reported email instead of the team email. How can this be resolved? Thank you.

Luiz Ricardo Pereira da Silva_722m6l · Answer

Hello @ensony
Could you share the integration configuration?
I believe the parameters can help us identify something.
Another thing that can be checked is whether the reports actually come from the user's personal account or through an email sending group.

Hope I helped you!