Adding context to STATUS and a particular RESOLUTION

Question

Can we set context for a Custom field, to STATUS and a particular resolution.

My requirement is,

Presently I am associating a custom field to a RESOLVE issue screen, this pops up when transitioned to RESOLVED

But I want this to happen, only when status is RESOLVED but also resolution is FIXED.

not for not done, won't fix etc..

Nic Brough -Adaptavist- · Answer

As I said above.

abhishek.s-j · Answer

@Nic Brough -Adaptavist- how to make a particular custom field ABC visible in resolve issue screen, only when it is FIXED

let the other fields be there, in all other resolution type, like: not fixed, invalid etc...

but custom field ABC, should be visible only if the resolution if FIXED

Nic Brough -Adaptavist- · Answer

Where in the workflow are you setting the resolution?

If it is in this transition's screen, then you can't do this.  The screen has no way of knowing that someone is going to set the issue to fixed.

You could put a validator on it to check, but as that would stop the users setting any other resolution, it will break your process.  It would be far better to remove the resolution from the transition screen and have a post-function that sets it to fixed automatically.

If the resolution is being set before people start this transition, then you could add a condition to the transition that checks the resolution.  People will not be offered the transition for issues that do not have a resolution set to fixed already.