Automation does not comment when using not status change after -2d

Question

Hi I am creating an automation to auto comment when a status is not changed within x days. Example 3 strike rule, when a ticket is in waiting for customer for 7 days it would comment 1st strike and 14 days for 2nd strike and 21 for 3rd strike. I am having an issue regarding my automation. When I test it using "Minutes" everything is working as expected by using these automation

project = "PSS" AND status = "In Progress" AND (labels is EMPTY OR NOT (labels = "reset_3strike" OR labels = "hold_3strike")) AND not status changed after -5m

But when I changed the -5m to days -2d the automation was not working and no comments were added to the ticket.

Please help me how can I make this work.

Thank you in advance!

Reb Bravo · Answer

Already tried this and the automation did not work no comment was received even though the JQL is showing some results when being validated. Any idea why?

Aswin Raj D · Answer

Dear @Reb Bravo ,

Could you please try like below and let me know if its works.

project = "PSS" AND status = "In Progress" AND (labels is EMPTY OR labels NOT IN ("reset_3strike", "hold_3strike")) AND not status changed after -2d