Create Zendesk ticket from JIRA issue

Question

Hi. I am using "Zendesk Support for JIRA" in order to create JIRA tickets the Zendesk.

I am looking for a solution that can do the opposite. Meaning:

- Create ticket in JIRA.

- From this JIRA ticket, create Zendesk ticket.

Any idea how can I achieve this?

Shubham Gupta_t2c9n6 · Answer

Hi @Dolev Sall

I am Shubham from Team Sinergify

Creating a ticket in JIRA from Zendesk typically involves using a built-in integration or a third-party app that facilitates the connection between the two platforms.

The major use cases that this integration would cover would be:

* Create a Jira Issue Using Zendesk
* Search and Link Jira Issues Using Zendesk
* Syncing Comments
* Instance-Specific Ticket Viewing
* Syncing Attachments
* Multiple Zendesk Instance Linking
* Auto-Populate Jira Reporter on Create Jira Screen

I hope it helps

Diana_Architect_ZigiWave · Answer

@Dolev Sall , hi. Perhaps a tool like ZigiOps (you can check it in the Atlassian marketplace) can be of help. It is a 100 % no-code integration solution that connects  Jira and Zendesk bi-directionally and can sync their data. You can customize it to fit various use cases regarding the integration such as creating tickets in Jira and then in Zendesk. If you want to try it, feel free to check our free trial.

Regards,

Diana

Dhiren Notani_Exalate_ · Answer

Hi @Dolev Sall ,

I would personally recommend you to use a completely decentralized integration solution like Exalate

It is possible to sync tickets/issues bidirectionally between these tools with all the fields information present on the ticket (like comments, attachments, user fields like assignee and reporter)

It is flexible, scalable and also provides you an access to it’s own groovy based scripting engine which provides you a lot of flexibility.

Do let me know if you have any more questions.

Thanks, Dhiren