AVG time from Time to first responses

alexandr_14h612

 

Hello, colleagues!
I wanted to ask a question and ask for your tips, because in the issue section - in the SLA success rate report, display the Time to first responses metric not in % ratio, but in time (in minutes)

, or for example, how to create a new issue? Which will display the average time of completed tasks based on (start: when the status is in progress; end: when the status is completed)

 

Danut M _StonikByte_

Hi @alexandr,

Have a look over sections 3 and 4 from this article from our blog on how to measure average time of completed tasks between "In Progress" and "Completed":

An effective dashboard for Service Desk and Customer Support teams in Jira Service Management 

Danut.

Disclosure: I am part of the team that develops the gadgets described in the article.