How to trigger an opening of a comment window when transitioning a ticket from state A to state B

Samantha Sharkov_ef1nrk

I need to put a setting/automation in place whereas:

When I transition a ticket from any State

to On Hold or Blocked

Then a comment dialogue pop-up should open

So that the user is reminded/forced to add a comment on Why they are moving the ticket to On Hold/Blocked.

Thank you!

Walter Buggenhout

Hi @Samantha Sharkov ,

This is possible if you're using company managed projects and the workflows that come with them. If so, you

• first of all need to have a comment screen in place
• that your then associate with the given workflow transition
• and add a fields required validator to the transition to force users to fill out the field

To create the screen, navigate to Jira Settings > Issues > Screens and create a new screen with no fields on it (this is because the comment field is always displayed, so you don't need to add it). Save the screen and name it e.g. comment screen.

Then edit your workflow. Locate the transition(s) to on hold / blocked. There should be a dropdown where you can add the comment screen to your transition.

On the validators tab of the transition options, add the fields required validator and select the comment field to be required.

Publish your update workflow and you should have a working solution.

Hope this helps!