nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation rule

Aspire Jira

I have created an automation rule "Transition to Waiting for Customer when support posts a comment" and I have tested this by having a status = Waiting for support.

Tried to add "Reply to customer" but the status didnt change.

Could you please help me in debugging this issue.

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Rudy Holtkamp

Hi @Aspire Jira ,

Could you upload the picture with a better resolution, it is not readable.

Thanks

Aspire Jira

Rudy Holtkamp

Hi @Aspire Jira ,

I think you made a typo in the compare two values.

You typed: {{comment.internal }} with a space at the end. it should be {{comment.internal}}.

Aspire Jira

Still same issue.

Rudy Holtkamp

What does the audit log say?

Rudy Holtkamp

You should be able to make use of the template: 'When a comment is added → update the status' and remove the the else if.

But your audit log should give you some hints, why nothing happens.

Aspire Jira

Please check.

Rudy Holtkamp

So the second condition did not go through, which means that the person who triggered the automation is a customer. Maybe you put yourself in the customer section/added yourself the customer role.

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