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jira trigger automation when a new pdf is attached

Mattia Battan

hello everyone,
I have a problem for creating an automation in JSM.
We have a "conctract signature for jira" app to digitally sign hardware delivered to users.

By writing text in the description of a ticket, the app immediately attaches an html when creating the document and sending it to the user.
Second step, it attaches the pdf when it has been signed.
Obviously, the same ticket may contain multiple html files and multiple pdfs, as it may have made other signatures in the past.

My need is to have the ticket change status when a NEW pdf file is attached. I can't do this, because it changes my status when the first html is attached.
Any ideas?

Thanks!

Accepted answers

All comments

Fazila Ashraf

Hi @Mattia Battan

After sending the doc to user, can you make a ticket transition to another specific status? And then the automation can only focus on that specific status condition for the new attachment?

Rudy Holtkamp

Hi @Mattia Battan ,

If you use the Field value changed trigger for the field attachment and change type 'value added .

You can use: {{fieldChange.from}} to see the name and extension of the pdf.

With the smart value condition you can check if this smart value contains the text .pdf.

If it does you can change the status to New pdf file.

Mattia Battan

hi @Fazila Ashraf

yes, this is how it works, however I would like to limit as much manual work as possible and understand all the states, unfortunately our agents are very distracted and in this case they should do exactly the steps:
- create the document
- change to a specific state
- send the signature link to the end user

Is there any way to trigger automation only when a new pdf is uploaded, regardless of status? and not have them read old uploaded pdfs.

Thank you

Mattia Battan

hi @Rudy Holtkamp ,

I just tried as you told me, however it doesn't change the status, where am I wrong?

thank you!

2024-01-26 11_00_29-Window.jpg

Marc -Devoteam-

What is the output of the audit log on running the rule?

This should give you a clue?

Fazila Ashraf

How would you tell in your process which is old and which is new?

e.g., the old is the attachment that uploaded when the status is Open ?

Mattia Battan

Exactly I would like an automation that triggers when a new pdf is attached unconditionally from the ticket status and if there are already old pdfs attached.

Mattia Battan

Unfortunately, the log only says: "The following issues did not match the condition"

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