Automate a workflow

Question

Hello -

I would like to setup a workflow to trigger when a JIRA ticket is added to a specific EPIC on a board, then I want it to email a specific person to notify. Then when that person response to the ticket, I will it to send an Slack message to a channel.

I currently have it working to where the emails goes out the person along with the message but the problem I am having is after the person response, it failing to trigger a notification to Slack because the responding condition is wrong.

Here is the workflow:

If you have a better way of doing this please let me know.

Trudy P Claspill · Answer

Hello @Jamal Salameh

Welcome to the Atlassian community.

The above rule can't pause its execution to wait for the email recipient to enter a response and then check that response.

You need to move the check for Comment Contains and Send Slack message to a separate rule that is triggered by Issue Commented.

Bill Sheboy · Answer

Hi @Jamal Salameh -- Welcome to the Atlassian Community!

If I understand your question correctly, that will not work as you describe: an automation rule runs and completes the steps.  It does not perform some actions and then wait for something else to happen, such as the user commenting on an issue, responding to an email, etc.

Instead you will need a second rule, triggered on the activity by the user, to perform the additional step of sending the Slack message.

Kind regards,
Bill