Average time to resolution report

Question

Please tell me what kind of logic is used by Jira to calculate average time to resolution in "Time to resolution" custom report. I have calculated the result to compare with Jira's result but they are not the same. Also want to know how is working "Show" filter, where we choose the custom range. If I choose Custom range for December, will I see the result for incidents, which are created in December?

Mehmet A _Bloompeak_ · Answer

Hi @Irina Harutiunian

If you prefer to use a marketplace app, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app.

This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

You can have a look at Status Time Reports How to Videos for sample reports.

Further details:

* You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
* Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
* You can set different duration formats.
* You can export reports in CSV file format and open them in MS Excel.
* You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
* You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

Hope it helps.

Valeriia_Havrylenko_SaaSJet · Answer

@Irina Harutiunian

In Time Between Statuses for calculation you need to select statuses on which the timer should start and stop the calculation.

You can also choose a status on which the timer should be on pause.

and you will get a report based on your timer preferences. 
Also with add-on you can configure notification when task deadlines are exceeded. 
Our users find this very helpful :)

Valeriia_Havrylenko_SaaSJet · Answer

Hi @Irina Harutiunian  👋

If you want to track time to resolution, a better alternative to Jira's reports is our Time Between Statuses add-on which generates reports of the transition time from one status to another. With add-on you can easily have average time to resolution.

Try it! Add-on has a 30-day free trial version and free up to 10 users. 
Hope it helps 😌