Full name change

Question

Dear,

Itry to change full name - after I change the full name and confirm, the old name return back and nothing happens.

Example: Full name: ( on vacation) Martins

Change to: Full name: Martins and confirm

After confirm full name come back ( on vacation) Martins

Nikola Perisic · Answer

Have logged off and logged back in? Also, have you tried to this in the incognito mode? It also says that it might take a while in order for the name change to be appearing everywhere.

I'd suggest to wait for some time, if you do not notice the change, raise a support ticket for Atlassian.

Mārtiņš Brēķis · Answer

thank you, @Nikola Perisic

But that dont helps. and this option able to me, but dont helps.

Nikola Perisic · Answer

Welcome to community @Mārtiņš Brēķis

To do this you would need to navigate to: id.atlassian.com -> Manage your profile -> Profile and visibility -> Full Name and change.

In case you have this option disabled, this needs to be changed from the admin