How to create a specific rule

Question

hi community,

Here's my challenge.

users (10 users) create an issue, and a rule transfers from the Jira service to a Jira Work project.

all very well. However, after a specific time, users fill in another problem that the information must go to the same problem created by the rule "described above". remembering that each user has a created problem.

Any suggestions on what the second rule should be like?

Filipe Túlio · Answer

Dear all, Thank you for the prompt response. although I still have some doubts, but we'll see.

Example: So-and-so A creates the problem (JSM1) with 3 fields, in JSM

the rule in the JSM creates a problem (JWM3) in the JWM of so-and-so A with information from the 3 fields.

the same guy A creates a second problem in JSM, (JSM2) with 2 fields,

I want to run a rule that allows me to copy information from the 2 problem fields (JSM2) to the problem (JWM3).

I hope I've simplified it.

John Funk · Answer

Hi Filipe,

If I am understanding your correctly, when the JSM ticket creates/clones an issue into the JWM project, it should link the two issues together using a rule action for Link Issues.

Then you can have rule that checks for Field Value Change trigger for whatever fields you want to copy over from the JSM ticket to the JWM issue. Use a Condition that checks for any Linked Issues. Then use a Branch for linked issues. Under the branch, add an Edit Issue action that updates the appropriate fields with Copy from Trigger Issue.