Can I prompt users to enter a text value in a field when they select "Other" from another field?

jaimev

Question: How do I set up a field to ask users to for a text value when they select "Other" from a dropdown? 

Scenario: A requester is creating or editing a Jira issue for a work request.  The receiving team wants to know what category of work the request falls under by providing a custom 'Category' field with a single-select drop down list which includes an option called "Other".  If the requester selects Other, the receiving team wants to also prompt the requester to write in a category to for better context as well as to track themes and opportunities to add or modify the "Category" field's list options. 

Is there a way to do that with native Jira? Or is this only available in an add-on?

Trudy P Claspill

Hello @jaimev 

For the native Create Issue dialog available in Jira, there is not a native method to do that. I think the Adaptavist Behaviours app (which is free but requires you to buy the Adaptavist ScriptRunner app) could reveal the text field and make it required within the Create Issue dialog based on the value of the selection list. It wouldn't be a pop up prompt, but I think it would get you what you want.

For Editing issues, each field is editable inline, independently of any other field. I don't think the Behaviours app is able to force a user to edit data into a field based on an edit occurring in another field.