How to reactivate a JIRA Software user whose account is disabled

Question

A Jira user has been disabled due to extended time off.  Now that this JRA user has returned, we need to reactivate the account.

I have looked on the Jira Community board and have followed steps to go to Admin user, find the user, click on their name and reactivate.  But I do not see a Reactivate button.

I have Jira Org & Site Admin access, but do not see a reactivate button/link for this user.

Pablo V. · Answer

It seems you will need to verify your domain first to start managing the accounts.

Please review https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/ for more information about the process to follow.

- Pablo

Dino Pangallo · Answer

I did but there is no domain set up for our Jira instance

Pablo V. · Answer

Hi @Dino Pangallo

Welcome to the Atlassian Community board.

Have you tried accessing the Atlassian Administration section (Directory Tab) for your Jira Cloud instance? (screenshot attached)

You should be able to see the user on a "Suspended" status (remove any filters as the user might be hidden), and clicking on "Restore access" should re-enable the Jira account and access.

I hope this helps you.

- Pablo