Why is my user getting redirected to another account?

Stephen John cook

User Dimitrios had his first account setup with a name misspelt dimitris (no O)
Accounts are syched with google. Now when I corrected his gmail account I removed his old account, but for some reason when he logs in with google still he is redirected to his old account which now no longer exists. The only work around for now is assigning a password for him to login but what is causing him to be redirected to an old account? I revoked and deleted so somehow he is working some wicked magic here...Thoughts?

Walter Buggenhout

Hi @Stephen John cook,

I am not sure what you did exactly when you corrected his gmail account and removed his old account. From that description, it seems as if your created a new account and removed another account. I am guessing that - although there was a typo in your user's name, probably his email address was spelled correctly and you created a new account with the same email address as before.

This email address is the unique identifier of your user's Atlassian account, which is a different thing as the Google account. I suspect that the new account (using the same email address as the old account) now connects to the Atlassian account that was already created earlier with that same email address.

Hope this helps!