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Should a ticket remain in the 'Done' column forever?

Sarah Mercer_b9c2ad

Hello

I have tickets visible in the timeline that are 'Done' but are no longer visible on the board. Do 'Done' tickets disappear off the board after they have been done for 2 weeks?

Thanks

Accepted answers

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

No. Kanban boards stop displaying "done" issues based on their type.

Some Kanban boards will stop displaying anything in the "done" column (the very last column on the board) that has not been updated in two weeks.
Others have a "sub filter", which defaults to "in the last columns and fix version is not empty"

Most boards can change those rules, but not all.

All comments

Nikola Perisic

Welcome to the community @Sarah Mercer !

Yes, this is set by default, and this is for Kanban projects mainly. You can change this, when you go to Configure Board -> General -> Scroll down for the Hide completed issues older than and then select the different option.

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

No. Kanban boards stop displaying "done" issues based on their type.

Some Kanban boards will stop displaying anything in the "done" column (the very last column on the board) that has not been updated in two weeks.
Others have a "sub filter", which defaults to "in the last columns and fix version is not empty"

Most boards can change those rules, but not all.

Sarah Mercer_b9c2ad

Great, I'll try that. Thank you for your response

Sarah Mercer_b9c2ad

ok great, I will take a look into the settings. Thanks for your response

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