Confluence Analytics: Information about viewers

evgenii.kolomoitsev

Hello team! 

I'm looking for the solution for the following inquires:

1) I need to find away how directly to export data (via API or SQL) about page viewers including names & roles assigned to them in confluence 

2) To connect Confluence and Jira, i.e. every time the new comment added within the confluence page ->  create a new Jira ticket 

3) To get analytics about Jira ticket: who took a case, how long it took between the ticket_cfeated_time and until the first_response_time, + the AHT of the ticket

 

Thank you a lor in advance! 

 

Mattia (Elevatic)

Hello @evgenii.kolomoitsev  and welcome.

I'm not sure if there is a ready-made solution for your use case in the Marketplace.
If there isn't, the only option is to program a custom solution using the Confluence API and Jira API. 

Questions about these APIs and for support are better asked in the developer community. 

Kind regards

Mattia