Is there a way to remove SLA Breach Reason from Resolution Screen

Austin Schaller

We are reworking our SLA's in the company project and one request was to remove our "SLA Breach Reason" field from the Resolution screen.

The field was easily removed but the ticket still requires a Breach Reason to be filled. Is there a way to remove this as a requirement while still keeping the SLA's in their current state.

 

Eugenio Onofre_v78igo

Hi @Austin Schaller

The screenshot you provide is not loading. Please consider resending it.

Based on your explanation, I would assume that you removed the field from the screen in the screen scheme used by this project but you may still have that field used as required. I would suggest:

1. Review the Workflow being used by the issue type you are facing issues with and make sure there is no VALIDATOR that makes the SLA Breach Reason as required
2. Review the Field Configuration being used in your project and make sure field is not marked as required

Please note this field is a custom field and is not default from Jira.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio