How to exclude tickets with the status DONE and resolution is resolved in my overview

Question

Hi,

I want to exclude all tickets with status Done in my overview.

I've tried status !=Done and status in (New, "In Progress")

But I still see the tickets with status Done.

Can someone help?

Aswin Raj D · Answer

Hi @Marsha Denz ,

This is because of "OR" operator, please be beware while using OR operator put them in brackets. Or separate it into two conditional checks.

Please use like below, and let me know if this works

project = DOC AND (assignee =63c13c3beac4f07e3f3c4001) OR  assignee=712020:86a34a5c-f3da-4537-a59e-e528ebf9666d) AND ((labels not in (template) OR labels Search Switch to basic EMPTY) AND status != Done

Nikola Perisic · Answer

Welcome to the community @Marsha Denz !

This is because the resoultion was set instead of the status, so the resolution != Done needs to be changed to status != Done.

Br,

Nikola