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Assets Automation?

Edward Moxley_q6hbce

We have the Premium version of JSM and we're using the Assets module. I'm trying to set up an automation that scans through a "table" in a schema for items that have a certain criteria to send an email.

How do I create an automation to do that? I don't see any Assets Automation option when I go into the Assets module. Is there a specific permission I need?

Thanks!

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Fabian Lim

Hi @Edward Moxley

Welcome to the community!

You will have to create a Jira Service Management Project in your instance that will be running the automation. In your case I would call it something like IT Asset Management Project.

From there you can create a jira automation that runs as follows:

- Trigger: Scheduled Rule -> Set your cadence

- Action: Lookup objects -> select the schema and put a condition on what you need to find in AQL

- Action: Send an email

I'm planning to make a video tutorial about this, but for now this should help.

I hope this helps.

Fabian

Edward Moxley_q6hbce

Thanks... This is very interesting. Will the automation loop through each of the records that are selected and execute the commands following the lookup?

Fabian Lim

Yes.

Edward Moxley_q6hbce

I'm missing something. The automation selects the correct records, but only sends one email. I've placed the key values in the email and I get 2 key values separated by a comma.

What do I need to do to make this loop for all of the records?

Thanks

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