nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Does the customer get notfication if I change resolution?

Berat Altunhan_gfcl00

Hi everyone,

There are many issues with no resolution entered, I want to change their resolutions in bulk. While doing this, I will add the Done to Done transition on the workflow, set the resolution as Done, add the post function and perform it. I want this change not to go to customers as a notification e-mail.

Is there a solution you can suggest for this?

Accepted answers

Nikola Perisic

Hello @Berat Altunhan ,

You can choose which notifications you want your customers to receive when you go to Project Settings -> Customer Notifications, and since you are looking for the requests that have been resolved,you can toggle off the Request resolved option.

All comments

Nikola Perisic

Hello @Berat Altunhan ,

Berat Altunhan_gfcl00

Will it work if I leave the send e mail button blank while Bulk without changing it?

Nikola Perisic

For this, it is the best to test it with one user and see the results.

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