Jira import from CSV does not work for sub-tasks

Question

We have some work management projects wich start with a set of issues.

For this purpose we created a Template project from wich we exported the issues.

Because there are sub-tasks in the export file, we have to map the issue id and parent id during the import process.

Source: 
https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

if you match the "Issue Id" and “Parent” fields in your CSV file to the corresponding Issue and Parent fields in Jira

In the past the import worked fine, but when we want to import the issues (from the same export csv) we can't map the "Issue ID" and "Parent" and all sub-tasks are not imported.

Can someone help me to get those import working again ?

Erik Mathijs · Answer

Hi @Walter Buggenhout ,

I tried to use the Parent field (the only option now)

In the import you must map Parent to Parent link ?

I tried this, but it doesn't work.

Cheers,

Erik

Walter Buggenhout · Answer

Hi @Erik Mathijs,

Hopefully you have found a way to get around the issue by now. If not, have you tried using the Parent field to import your issues into (instead of Parent Link)?

Erik Mathijs · Answer

Hi Asha,

Is it possible to give me example files (parent issues and child issue) and the explanation how to map the Parent.

In the import you must Parent to Parent link ?

Thanks in advance.

Erik