Invites for guest access no longer work with strange error message

Question

Hi all

We are trying to turn on the guest access and after some trials and reconfiguration we get the following error message when trying to invite a guest

No groups for Product: Product{productId=conf, workspaceId=f8a3ab21-5ee5-4b41-885a-af50dec8929d, cloudId=f8a3ab21-5ee5-4b41-885a-af50dec8929d} and Role: CONFLUENCE_EXTERNAL_COLLABORATOR

I think we might have removed groups or configured things wrongly, only I cannot find what.

Can you please point me in the right direction how to solve this?

Jelte Jansen · Answer

that just takes you to the general users view where you can add non-guests etc. Any way to recreate the group? I don't think I've deleted any groups, ever, but it does appear to be missing for me.

Nikola Perisic · Answer

Hi @Mark Tetrode

This group shouldn't be deleted since it was a default group created by Confluence. Also, go to Settings -> Global Permissions -> Guests and add a user there.

Mark Tetrode · Answer

Hi @Nikola Perisic

Thanks for your answer.

I created confluence-guests-<sitename> (and confluence-guests to be sure) and added Guest access to these groups, but unfortunately I still have the same issue.

Can you or someone else think of how to solve this?