setting up customers..

Question

When setting up customers, it seems I'm locked into putting in an email address. I don't have a single customer who communicates with my team via email.  Our customers communicate via slack and signal.  How can I set up customers without being locked into entering an email address?

I almost feel I need to just create a drop down list.

Nic Brough -Adaptavist- · Accepted Answer

Welcome to the Atlassian Community!

Jira needs the email to uniquely identify a customer so that they can email them back about their requests.

You could hook it up to Slack and/or Signal so that it posts responses there too, but you still need their emaili address to identify who to talk to.

Joseph Chung Yin · Accepted Answer

@Kimberly DeLeon -

Welcome to the community.  Email address is an essential element of customer account in JSM.   It serves as an unique identifier for a given customer account. I agreed fully with what @Nic Brough -Adaptavist- stated.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.