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Coppy attachments via automation

Daniel Bermudez

Hello, I have an issue when copying attachments from one ticket to another via automation.

I have an automation that copies attachments from a linked ticket to another. If I use only this automation, the attachments will keep duplicating in the destination ticket.

That's why in the Atlassian community, they suggested using another automation to delete the attachments from the destination ticket before copying them.

This works perfectly if I do it from the parent ticket to the child ticket, but if I try to do it the other way around, it doesn't work. The attachments get deleted, but then they don't get copied.

Do you have any idea what might be happening and how I could solve this?

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Trudy P Claspill

Hello @Daniel Bermudez

When asking for help with an Automation rule that is not working, we need to see the actual rule in order to be able to help diagnose the problem.

Can you provide a screen image that shows the rule?

Also, please show us the details of an Audit Log entry for execution of the rule where you did not get the results you wanted.

Daniel Bermudez

Hello @Trudy P Claspill

Daniel Bermudez

Hello @Trudy P Claspill sure

This is the automation that delete the attachments:

This is the audit log:

This is the automation that copy the attachments:

Audit log:

I just realized that the attachments are indeed being sent correctly, but then they get deleted. In other words, they are copied successfully to the parent ticket and then removed. I would need to reverse this process, deleting them first from the parent and then sending them from the child.

Trudy P Claspill

Your second Audit Log image is the same as your first, for the Delete Attachments rule.

I can see a few potential problems.

1. If these are two separate rules then the rule adding of the attachments may be running before the rule that deletes the attachments.

2. Your rule doesn't have any criteria about the link types of the linked issues to be affected, but you mentioned a parent/child relationship. How do you specify that one is a parent (or child) of another?

3. Do you want to have only updates to the parent attachments copied to the child, or also updates to the child attachments copied to the parent? If the latter, can there be multiple children?

4. On the Rule Details page what is your setting for allowing the rule to be triggered by actions taken by other rules?

Daniel Bermudez

#1: Yes i think so, but if that is happening, why when I do this from parent to child it works properly?

#2: In the images not, but I tried specifing the link types and the result is the same, the link types of my issues are these, moved to, and cloned to:

In this case: DTS-22 Is the parent, and TEST-286 is the child

#3: I want both, thats why im having this problem, because it works when I send attachments from parent (DTS-22) to child (TEST-286) but it does not work the other way around child (TEST-286) to parent (DTS-22)

#4: Right now, I dont have that option enabled for any of the automations, but I tried to enable that option for the automation that copy the tickets, but it didnt work out

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