Issue reporters not receiving email notifications for "Reply to customer"

Trevor_mze38l

I'm trying to set up and test a JSM project for bug reporting for our company.

When I send a reply to customer on a test issue I've created the reply appears in the portal, but no email notifications are being received by the customer / reporter.

I have tested this as the reporter with both my work email, which is the same email I'm a Jira admin with, I've also included a +1 to make it a different email, and I have tested this with my personal email address, which is different than my Jira login email address.

This is the button I'm clicking to send a reply to customer on the JSM issue.

https://app.screencast.com/bngcouzKJXVtt 

Is there something else I have to do to make it so the reporter receives an email notification when we reply to customer?

Thanks in advance

Trudy P Claspill

Hello @Trevor 

Do you receive any email notifications at all from the Jira instance for any other activities?

Go to Project Settings > Customer Notifications and confirm that notifications are enabled for Public Comment Added .