Customising the customer portal

Question

Hello,

Is there a way to customise the look and feel of the customer portal on a per project base?

In addition, is it possible to add URLs to websites (for example an internal system) but have the link displayed similar to request types on the customer portal?

Many thanks

Philip Laskowski · Answer

Thanks.

I've had a look at Refined and it kind of fulfils 90% of our needs apart from one massive hurdle :(

We can't use Assets with it, which is such a shame :(

I have built several request types that now pull in our campuses, buildings and rooms which our end users have to select before they can create a ticket.

I don't know if there is an alternative process/way around this?

John Funk · Answer

Take a look at Feature Bundle:

https://marketplace.atlassian.com/apps/1218221/feature-bundle-boost-customers-ux-on-portal?hosting=cloud&tab=overview

and Refined:

https://marketplace.atlassian.com/apps/1218481/refined-for-jira-service-management-cloud?hosting=cloud&tab=overview

Philip Laskowski · Answer

Hello,

Thanks.

I've explored those options already but the help centre still feels rather clunky.

For the URL, we already use a custom domain on JSM cloud.

Many thanks