We switched from premium to enterprise for confluence. We should have 1000 users but our account only shows 9. We created a ticket but no one has touched it in 24 hours. When we switch to enterprise we were told we would have 24/7 support and onboarding. We never got onboarded into enterprise and never got a phone number for support. Please advise.
Hi @Dee from Texas , if you go into settings > billing and check Confluence are you indeed on enterprise? Is it possible that you have standard confluence still but enterprise Jira?
I have flagged this Post for escalation, so hopefully someone will get back to you soon.
It states I have enterprise for confluence and JSM
The user count that you see when you go to admin.atlassian.com only shows the active number of users. If you go to Products > User counts you will the the total number of users that you can assign a license to (this is only showing the info for enterprise licenses).
The phone support means that you can add a phone number to your support request and the support engineer will call you. You do not get a phone number that you can use to contact support, you still have to submit a request first.
Hi @Dee from Texas
I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2775508
Someone from our customer advocate team should be able to better assist you there.
Regards,
Andy
It looks like you're new here. Sign in or register to get started.
