Trying to Automate New Starter process

Question

I am trying to use smart values to return fields from my tickets into an email to the stakeholders.

However some fields are not working - the date picker field and the user picker field - they are failing to return an output into the email.

Am I doing something wrong/can someone point me in the right direction.

Thanks in advance

Keenan

Jack Brickey · Accepted Answer

Hi @Keenan P ,

can you try to use the custom field ID for these?

example:

you can get the customfield ID by going to settings > Issues > custom fields, find your field and select and edit details. The URL will have the ID at the very end.

Harsh_v2xlv7 · Accepted Answer

Hi @Keenan P

Please try using -

{{Issue.customfield_id}} also for user picker - {{Issue.customfield_id.displayName}} if you want the full name to be seen in the email.

Thank you