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Looking to make Root Cause a List of Pre Defined values

Yassin Farboussi

Hello

I would like the Root Cause field on a Ticket to be a drop down menu of already created options to avoid new option being typed in constantly.

Thanks

Accepted answers

Marc -Devoteam-

Hi @Yassin Farboussi

You would need to create a new custom field as indicated by @Arensa Prasta

Remove the current field from the screens that use it and replace it with the newly created field.

In Jira it is not possible to change the way an existing field acts.

All comments

Arensa Prasta

Hi @Yassin Farboussi You should create a custum field dropdown with all the values you would like to include.
For more info on how to create custom fields: https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/

Yassin Farboussi

Hello Arensa

This isn't a custom field, this is a pre-set field that accepts all inputs. I'm looking to change this to drop down menu with pre-defined inputs.

Thanks

Marc -Devoteam-

Hi @Yassin Farboussi

You would need to create a new custom field as indicated by @Arensa Prasta

Remove the current field from the screens that use it and replace it with the newly created field.

In Jira it is not possible to change the way an existing field acts.

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