After creating a ticket by customer as a service desk team I am unable to change priority.

Question

After creating a ticket by customer as a service desk team I am unable to change priority

Marc -Devoteam- · Answer

Hi @Abhinash Thati

Welcome to the community.

This is most likely related to the fact that on the edit screen, related to the issue type in Jira the priority field is not on the screen.

Or a second option could be that is prohibited by the workflow.

Nikola Perisic · Answer

Hello @Abhinash Thati ,

Welcome to the Atlassian community!

Are you receiving any error messages?