Error when saving description: We couldn't save your content. It's too long for the field.

Question

Hi,

I'm trying to paste some text and 2 tables in the description of a ticket, but when I click on save I get the following error message:

We couldn't save your content

It's too long for the field. Try attaching a file or page to the issue, or adding part of the content as comments.

There is a total of 4500 characters including spaces, how can it be over the 32K?

Regards,
Gauthier

José Antonio Urbano · Answer

On the table each cell adds some code, but what added the most in my case were line skips inside a cell and the fact the content of each individual cell being formatted as code (the formatting of each cell might count as more characters than the content itself )

Trudy P Claspill · Answer

Hello @Gauthier de Spa

I don't have answers to your questions. I recommend that you have your Jira Administrator open a support case directly with Atlassian to get more information. And it would be great if you would share here what you learn from them.

Gauthier de Spa · Answer

Hi @Trudy P Claspill

Thanks for your answer. Here is how I performed my investigation:

* Description field: when I'm cutting half of the description I'm able to publish it wihtout errors.
* 4500 characters: I copy pasted the whole description in MS Word.

Thanks for the link, I had actually already found & read that post yesterday, but am in the same situation as the poster: no adequate to use a Confluence page for that topic...

How come that a table definition could take that much space? When working on premise and checking the source code, there is no way a table definition would take 30,000 characters! Is this a bug? Could it be solved?

Regards,
Gauthier