I am not able to access my Site on Jira Board.

Question

When I open my Jira board it displays the below message but I am using the free plan, I am facing this problem again and again.

Your Atlassian Cloud products are suspended

Your subscription for Atlassian Cloud hasn't been renewed.
If you're a site admin, go to admin.atlassian.com
View site bill to update your payment details.

Pasam Venkateshwarrao · Answer

Hi @Shivangi

Hello If you are in free plan it will be active 14 days after that it will be suspended.

please connect with procurement team in your organization to renew the license.

Carlos Garcia Navarro · Answer

Hi @Shivangi ,

I recommend to contact Atlassian Support using this link and selecting 'Billing, payments and pricing'.  https://support.atlassian.com/contact/#/

Mohanraj Thangamuthu · Answer

Hello, Good day. I believe you could have used standard or premium trial version and the site is suspended after trial period (and non renewal). Please create a ticket at https://support.atlassian.com/contact/ requesting to re-activate the site under free plan.