Automation Service requests limited with Forms

unknown

I created a new Service requests that within it has a Forms, which was created to help when filling out, using Radio buttons and Checkboxes each one has a Field Key to identify them as well as a Display name.

When the Service requests ticket is created, the information is revealed in Attached forms.

Based on this new Service requests depending on the selection registered in the Radio buttons and Checkboxes I would like to create a new sub-task.

However, within the Automation option in the component (IF: Add a condition) it has the following components below:

{{smart values}} condition
Affected services condition
AQL condition
Forms attached
IF or ELSE: Add condition options
Issue attachments
Issue fields condition
JQL conditions
Related issues conditions
User condition

I would like to know if any of them is possible to use this function to read a keyword within the Attached forms or use the Field Key or Display name defined in the Form previously.

Example: If the Radio button is YES for "Will the user need a new Notebook?", below create a subtask for "Acquire new Notebook".

I have no problem creating subtasks, just finding where and how the condition option would be used.

Or could you tell me an alternative to carrying out this type of task.

Thank you in advance, thank you very much!

---

Criei um novo Service requests que dentro dele possui um Forms, onde foi criado para auxiliar na momento do preenchimento, utilizando Radio buttons e Checkboxes cada possui um Field Key para identifica-los assim como um Display name.

Quando criado o ticket Service requests as informações são reveladas em Attached forms.

Com base neste novo Service requests dependendo da seleção registrada no Radio buttons e Checkboxes gostaria de criar uma nova sub-task.

Porém dentro da opção de Automation no componente (IF: Add a condition) possui os seguintes componentes abaixo:

{{smart values}} condition
Affected services condition
AQL condition
Forms attached
IF or ELSE: Add condition options
Issue attachments
Issue fields condition
JQL condition
Related issues condition
User condition

Gostaria de saber se algum deles é possivel utilizar esta função de ler alguma palavra chave dentro do Attached forms ou utilizar o proprio Field Key ou Display name definido no Form anteriomente.

Exemplo: Se o Radio button for YES para "O usuário precisará de um novo Notebook?", abaixo criar uma subtask para "Adquirir novo Notebook".

Criação de subtasks não possuo problema, apenas para encontrar onde seria e como seria utilizado a opção de condição.

Ou poderia me informar uma alternativa para estar realizando este tipo de tarefa.

Agradeço desde já, muito obrigado!

Emily _ DevSamurai

Hi @[deleted]

In Jira Service Management, to create a sub-task based on specific selections in a form attached to a service request, you can utilize the "Forms attached" condition within the Automation rules. This allows you to check the responses in the attached forms and trigger actions accordingly.

Here's how you might set it up:

1. Trigger: Choose "Issue Created" or "Issue Updated" as the trigger.
2. Condition: Add a "Forms attached" condition to evaluate the responses in the attached form. You can specify the Field Key or Display Name from your form to check the response.
3. New Condition: If needed, add another condition to further refine when the rule should run (like checking the issue type or other criteria).
4. Action: If the conditions are met (e.g., a specific radio button is selected), add an action to "Create issue" and specify it as a sub-task. Configure the sub-task details based on the form responses.

I hope this will help!