bulk email to customer/supplier from JSM

Question

Hi,

If we have a JSM and is used for external users (could be supplier or customer), is it possible to send a bulk email to all of the external uses registered/grouped in system?

Asha Goyal_0i7i5i · Accepted Answer

Hello @minki kim

Unfortuantely, there is still ongoing request with Atlassian: https://jira.atlassian.com/browse/JSDSERVER-5102

You can either use any third party plugin or as an alternative, export all the customers and send them using your current mail setup.

Being a site admin you can pull the list of all the customers.

Here is the doc for your reference showing how to export the customer list:

https://confluence.atlassian.com/jirakb/how-to-export-portal-only-customers-list-from-jira-service-management-1224782478.html

Kindly vote and Accept the ans if this helps.

Thanks