Custom screen view per column transition

Question

Hi all,

I ran into an interesting request, and am hoping for some guidance....

Is there a way to customize the view for each transition? i.e. can the screen edit view be adjusted so that only certain fields get displayed within , for example, "To Do". When the issue transitions to "Staffed", the fields needed for staffing gets displayed. Again, when we transition to "Knowledge Transfer", the "Knowledge Transfer" fields get displayed.

Ideally, as the  ticket progresses through the flow, more fields gets added, and stay added, if the ticket have transitioned through that particular stage.

Project information:

* We have a KANBAN project, and our board matches our workflow.
* Our workflow: To Do, Staffed, Knowledge Transfer, Done, Blocked.
* Note: There are over 50 fields, so it becomes quite busy when editing a ticket

Appreciate the assist.. :)

Rudolph Dreyer_mojaht · Answer

Hi Nic,

If you don't mind me asking, how would I go about achieving this?

Do you mean to make certain fields compulsory to transition into a certain status?

And

My current workflow is set up so that all Issues can transition to all statuses.

Will this be a problem?

Nic Brough -Adaptavist- · Answer

I would like to add that you can do this for transitions, just not view, create or edit.

You can present different screens for people to update fields during different transitions.

Rudolph Dreyer_mojaht · Answer

Hi Trudy,

Thank you for this. I really appreciate it.