One a form is included in a ticket, I can't edit the form. I'm an admin, external. etc..
@Rene Grandmaison -
Welcome to the community. Can you clarify on what do you mean by "can't edit the form"?
Once we get your update, we can assist further.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
Thank you for sharing this.
Palm Beach Property Appraiser
I have the same issue, my Process is that a ticket has come into the queue.
Add in form and enable it to be edited
Users can see the form but can't update it
@Michael Cheng -
For your FORM setup, did you enabled the preference option to "Keep this form open for edit once it is submitted"? + disabled the option of "Lock this form once it is submitted so only admins can edit" in your Form's setups for your JSM project?
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Lastly, what is your project role for the project in question?
Hope this helps.
Best, Joseph
Have you enabled the option to allow Form editing once it is submitted + disabled the option where only admins can edit it after submission?
Also, what is your permission rights on your account for your site + project role assignments for the project in question?
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