Can you help me trying to find the problem of my query?

Question

Heyyy, Im using a query for filter the tickets that their status have not change for the last week, but this rule applyied to a ticket that was created less than a day, so I want to understand what is the problem with my query.

Query: issuetype = Story AND sprint in openSprints () AND status = "Needs More Info" AND NOT status changed after -1w

The problem is with the ticket 2142 (which was created yesterday)

Marc -Devoteam- · Answer

Hi @Natalia Mojica

I tried all other ways, but the outcome I have is still the same. All is correct.

There is something with this issue, you JQL is fine.

You could raise a request at Atlassian, to see if there is information in the backend DB on this (as they can see this), or in logging accessed by Atlassian Support

Natalia Mojica · Answer

No the issue ws created from this board, but not sure why is not working

Marc -Devoteam- · Answer

Hi @Carla Ann Rowland

This also works, but with one adjustment to your JQL, open bracket misplaced ( before Story.

issuetype = Story AND (sprint in openSprints () AND status = "Needs More Info") AND NOT status changed after -1w

But in my instance, changed the status off course, I get the same amount of issues.