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Kanban backlog column not available under project settings

John

I am trying to configure a new Teams kanban project/board with a backlog. I am following the instructions from atlassian and have enabled the Backlog feature (I'm both a jira and project admin).

But there is no Kanban backlog column on the columns & statuses settings page. There is just the unassigned column and the ones I created (default ones).

If I drag a status to the unassigned column then it does not appear anywhere except the issues explorer. If I drag it to the far left TO DO column then it appears on my board.

How do I get the backlog to work as designed and documented on all the atlassian wiki pages? (this is jira software cloud).

Screenshot 2024-01-11 at 5.31.52 PM.png

Accepted answers

All comments

Trudy P Claspill

Hello @John

Can you provide a link for the page/wiki you are referencing?

Also can you provide a screen image of your Project Settings > Features page where the Backlog feature is listed as an option?

Lastly can you go to the Projects menu and select the View all projects page, then find your project in the list and tell us what it says in the Type column so we know the type of project with which you are working?

With Team Managed projects using Kanban boards an issue's position in the Backlog vs. the Board is not dictated by the issue status. Enabling the Backlog feature gives you a Backlog screen with two issue listing sections; one labeled Board and one labeled Backlog. An issue in any status (other than the done/green statuses) can be in either the Backlog list or the Board. You don't map statuses to the Backlog list like you would do in a Company Managed project Kanban board.

Alan Stephenson

Is this a jira software project or is this a work management project?

John

Software

John

As an update, the feature where it asks if you want to enable the backlog automatically after you add some items to the TO DO column seems to work correctly. I have tried creating new projects several times and cannot manually enable the backlog and have it work correctly.

John

Ok it is team managed so I am guessing the wiki I was reading is out of date,

Here is the wiki: https://support.atlassian.com/jira-software-cloud/docs/configure-columns/#Configuringcolumns-enablingkanbanbacklog

The wiki above has no mention of team vs company projects.

I see how it works now, items in the backlog have some hidden indicator and it appears the only way to move them in/out of the backlog is via the backlog screen?

John

Edited to add, looks like you can move items to the backlog via the ellipses control to on each item

Trudy P Claspill

The wiki you referenced says right at the top that it applies to Company Managed projects.

Screenshot 2024-01-12 at 10.30.41 AM.png

Trudy P Claspill

What is your definition of "works correctly" in these scenarios?

I have no problem creating a new team managed project with a Kanban board and then manually enabling the Backlog feature. After enabling the feature the Backlog option is added to the navigation panel on the left (when I return to the project from Project Settings). I get a prompt asking if I want the issue moved from the first board column to the Backlog.

If I say no, the issues remain in the first column on the board view. If I look at the Backlog view at that point all the issues are in the upper/Board list and no issues are in the lower/Backlog list.

If I instead say yes, then in the board view the issues are removed from the first column, though the column itself remains displayed. Then if I look at the Backlog view, all the issues that were previously in the first column of the Board view are now shown in the lower/Backlog list on the Backlog view.

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