Jira Cloud vs. old 'Server' Version Issue

Derek Colanduno_wdrpps

We have an older on-prem server Jira running that was here for a long time, it has many customizations and such. In the case of the Workflows and Automations I have run into a fairly big issue replicating/moving the older Automations/Workflows into the new Cloud version. 

In particular, I need to copy over several automations which invoke specific workflows. 

On the old server software we were able to have an automation have the step 'Then: Transition the issue using <whatever specific workflow specifically>"

However, that option does not seem to be available at all on our new cloud version, under the Transition step I only see the ability to choose 'Destination Status' from the "Transition the issue to" component. 

At first I thought I could then just choose from the drop down, however I'm not exactly sure why all my workflows are not in that list, it only seems to be destinations. 

Does anyone know how to replication the old Automation for 'Then: Transition the issue using"? So I can choose a specific defined workflow?

Trudy P Claspill

Hello @Derek Colanduno 

I don't have  self-hosted instance to reference to replicate your case. What version of the Automation plugin are you using? Can you show us the screen for that step? After choosing the Workflow do you also choose the status to use?

Any given issue can use only one workflow, because a given issue has one and only one issue type, and issue types are mapped to one and only one workflow in the one and only one workflow that is associated to the project.

So, when you choose the destination Status to which you want to transition, Jira is automatically going to get the workflow that applies to that specific issue and attempt to apply the transition from the issue's original status to the destination status.

The dropdown to select the destination Status will show you all the possible Statuses in the Workflow Scheme that applies to the project(s) within the scope of the Automation Rule.