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Jira Automation Error

Celina Kim_el05hi

Hello,

I'm getting an error with an automation but I can't figure out how to fix it. Please help.

The automation is to create QA subtask automatically when an issue is created.

And, I got this error message in the audit log below

We don't use "Time tracking" field in general and we didn't even add the field in our layout. I'm not sure why it keeps mentioning about the field.

Thanks in advance for your help!

Accepted answers

Bill Sheboy

Hi @Celina Kim

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

Your rule appears to be using either the Create Issue or the Clone Issue action, and so either of those could be referencing the time tracking fields. Seeing the complete rules and details of the actions will help to confirm this.

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Celina Kim

Until we see those...

Kind regards,
Bill

Celina Kim_el05hi

Thanks for the note.
Here is the automation rule:

Is this enough information needed?

Bill Sheboy

Thanks for that information! I see two possible causes of this symptom...

First, the rule is trying to add issues with Create Issue of the sub-task type in other projects. That is not possible: subtasks can only be in the same parent issue's project because they are really just part of the parent.

Next, time tracking fields cannot be set at the same time as issue creation. Instead the issue must be created first, and then the tracking is set with an issue edit action.

Why are you trying to create subtasks in the other projects? Knowing that may help to consider other solution approaches.

Celina Kim_el05hi

Thanks for your response and sorry for the late response.

For the first issue, as I checked our automation with your comment, I think I found the solution.

For the second issue, where can I see the time tracking field setting? I don't even see and know where to change the rule in the automation.

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