JIRA Ticket Summary using AI

Question

I would like to develop functionality that can read the subject and description of a JIRA ticket. This functionality should then search JIRA for similar historical tickets and provide an analysis, including how those issues were resolved and any associated product tickets. Are there any plugins or tools available for JIRA that can accomplish this?

Nikola Perisic · Answer

Hello @Vidit Srivastava ,

Some part of this request is possible, for instance searching for the subject and description by including it in the JQL query with something like: summary ~ "test" AND description ~ "test", which will return all of the issues containing the keyword of test for these.

Now, for the analysis part there isn't much, especially to see how these issues were resolved.

I'd suggest refering to: https://www.atlassian.com/platform/analytics/what-is-atlassian-analytics for the analytics part.

BR,

Nikola

Fazila Ashraf · Answer

Hi @Vidit Srivastava

Welcome to community!

Is this for a JSM project, if yes, there is already a built in function that gives similar help -> https://support.atlassian.com/jira-service-management-cloud/docs/what-are-similar-requests/