Hi,
We are planning to utilize the Jira Service Desk for handling user inquiries about our services in a one-on-one format. When users submit a 1:1 inquiry, we would like to automatically collect and input their device information, OS version, and the app version they are using. This can happen either when the user accesses the form or when they click the 'submit' button.
Assuming that users will primarily access the Service Desk via mobile devices, could you please provide guidance on what settings I need to modify in order to implement the above-mentioned functionality?
